Arrow Support Services - what we deliver:Arrow offers channel partners a comprehensive range of extended support options with published Service Level Agreements (SLAs), delivering high margin returns. Whether we act as first or second line for telephone support and hardware RMAs, enhanced hands-on assistance or on a fully managed basis, you and your customers will receive thorough and effective ongoing support.
Delivered locally, but with access to numerous Arrow TAC locations globally, our support services are available across 60+ countries worldwide, giving you and your customers’ peace of mind that their IT infrastructure is truly protected.
Our support services range from standard warranty support, to world-class RMA services and extensive software support packages. We deliver tailored solutions for remote and hands-on support, engineer on-site, enhanced advance replacement, premium restoration, hardware monitoring and secure data transportation & destruction services, all backed by stringent SLA’s.
Our services are provided by experienced engineers trained to the highest standards through vendor accreditation schemes or Authorised Training Centres.
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